Frequently Asked Questions

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What warehousing solutions does AWAL provide?

AWAL specialises in the end-to-end management of 3PL or third party logistics solutions. As such, we, offer a complete range of supporting services – including distribution and product assembly – for a large variety of industries.

Our logistics and warehousing solutions are supported by:

  • Modern storage facilities with over 8500 square metres of space
  • Computerised inventory control
  • Flexible contracts
  • Multiple storage options (rack, bulk or custom stillages)
  • Nearby access to port, rail and airport facilities
  • Easy facility access to all major routes north, south and east of Adelaide
  • Monitored high-end security
  • Nearby access to port, rail and airport facilities
  • Detailed computerised product activity reports
  • Pest control procedures
  • Container management
  • Extensive range of vehicles
How do I organise a quote with AWAL?

Organising a quote to coordinate your logistics solutions is easy. There are only five key details you need to provide when making an enquiry:

  • Number and size of pallets
  • Metropolitan, country or interstate delivery
  • Specific delivery requirements e.g. container, interstate transport
  • Any time considerations
  • Whether the order is for full pallets or pick and pack
What does APD stand for?

Australian Product Dynamics (APD) is a large sector of AWAL providing outstanding product assembly and contract assembly services, complementing our logistics solutions for the following industries:

  • Manufacturers
  • Importers
  • Automotive
  • Electrical
  • Plastics
  • Plumbing
  • Retail
  • Whole sale distributors
Can AWAL cater for my diverse range of products and delivery specifications?

AWAL aims to exceed the expectations of our clients with an unparalleled variety of warehousing solutions. Even if you have a large product range and numerous delivery requirements, AWAL can provide you with suitable logistics solutions.

We offer warehousing solutions and delivery services for:

  • Small pick and pack orders
  • Large bulky items (including furniture)
  • Full pallets
  • Custom orders with specific requirements
Can I submit orders over the web?

You can submit an enquiry form for a quote on your order, and we will respond promptly with all required information.

How much does it cost to use AWAL'S services?

We do not have any set or standard costs; the cost of our services depends on the type of service you require, the number of delivery movements you make per week, and the type of freight or logistics solutions you choose.

At AWAL, we customise our solutions for your distinct requirements while still offering some of the industry’s most competitive rates. We aspire to keep up-front and ongoing costs to a minimum and provide value-based services.

How much visibility will I have of my stock?

AWAL offers a range of computerised stock reports to all of our customers. You have access to your stock levels and are able to track the progress of our logistics solutions services with information provided on:

  • Order management
  • Order processing
  • Dispatch
  • Delivery information
Does AWAL offer same day delivery options?

Yes. AWAL is proud to offer ‘Guaranteed Same Day Delivery’ on all orders received before 9am each business day (Monday to Friday). Orders can be despatched on the same day which allows you to offer next day delivery to customers if desired.

Please note that conditions apply depending on the extent of your warehousing solutions requirements.

Do I need to have a minimum spend or minimum number of pallets to access AWAL'S services?

No. Whether you are a start-up company, small retailer or multi-national company seeking to coordinate your supply chain department, AWAL can provide you with logistics solutions. This is because we customises our services to suit your individual requirements at highly competitive rates.

Do you deliver internationally?

We provide deliveries to Adelaide’s metropolitan areas along with nation-wide distribution. Unfortunately, the furthest we deliver is interstate but please contact us for more information on our delivery services and how we can provide warehousing and logistics services to assist you.

What does AWAL do to ensure my customers are satisfied?

Everything we do is underpinned by a customer service-focused philosophy. Our consistent, prompt performance means that you and your customers are satisfied every time. Some of the services we offer include:

  • Same day delivery on orders placed before 9am
  • Capacity to cater for specific delivery requirements
  • Reporting on stock levels, ordering, dispatch and deliveries
  • Pick and pack distribution
  • Competitive rates
  • Metropolitan, country and interstate delivery
  • Contract product assembly
  • Customer-specific agreements
  • Security-monitored warehousing